Bonus terms

 

1. Bonus Terms and Conditions

 

   General Bonus Terms & Conditions

 

 

1.1   Each promotion has its own terms and conditions which are published on the CasinoVoila promotions page under each promotion descriptive text.

 

1.2   By participating in the promotions and/or accepting to receive the bonus/es offered by CasinoVoila , the player automatically declares to also accept the terms and conditions for that particular promotion/bonus as well as the general promotions/bonus terms and conditions which are listed here under.

 

1.3   In the event that a player does not understand how the promotion works, if he is eligible to participate, or does not understand the terms and conditions, the player can contact a member of CasinoVoila’s Customer Support via email or live chat for a more detailed explanation.

 

1.4   In case of any dispute, the decision taken by CasinoVoila ’s management is final.

 

1.5   CasinoVoila  also reserves the right to amend, add or remove any of the bonus/promotional details and terms and conditions and in case of any changes, the date of the last updated version will be published at the bottom of these terms and conditions.

 

1.6   Players are kindly requested to regularly check the bonus terms and conditions for any amendments/updates.

 

1.7   In case of any differences in the terms and conditions between the English version and the other languages displayed on the CasinoVoila website, the English language version will always prevail.

 

1.8   Only one bonus per promotional offer is allowed per player, account, address, computer and IP address. CasinoVoila  reserves the right to close any account that is deemed a duplicate account, and confiscate the funds of this account.

 

1.9   When accepting a deposit bonus, the players deposited amount and bonus amount are placed into a “bonus balance”.

 

1.10  Players also have the right to choose not to receive bonuses.  Players need to contact Customer Support before any bets are placed and wagering started in order to remove the current bonus and disable all future bonuses.

 

1.11  Unless otherwise stated, the minimum deposit required in order to receive any bonus is 10€ or equivalent in another currency.

 

1.12  Unless otherwise stated, classic deposit/reload bonuses (except Welcome Package) are subject to a wagering requirement of forty times (x40) the bonus amount before the funds can be withdrawn.

 

1.13  If a withdrawal is attempted before wagering requirements have been met, the bonus balance including any winnings derived from the bonus balance will be forfeited

1.14  When a player receives a bonus and starts playing, he will first start playing using his real money balance, followed by the bonus money balance.

 

1.15  If a player loses his entire deposit and its associated bonus prior to reaching wagering requirements, any remaining wagering requirements will be waived.

 

1.16  Once wagering has been completed, the bonus amount and any winnings earned using the bonus balance will become real money and will be transferred to the player’s main account balance (unless otherwise stated in the special promotions below).

 

1.17  With regards to reload bonuses, players are only eligible for them if they do not have a pending/withdrawal.

 

1.18  Bonuses offered by CasinoVoila  are solely intended for genuine recreational players only. Bonus/Promotional abuse will not be tolerated. Player betting patterns and activity are constantly monitored and in case of bonus abuse, CasinoVoila  reserves the right to cancel, suspend or lock any player account found guilty of abuse as well as void/revoke any pending gaming activity and refund the original deposit. CasinoVoila  can also decide at its own discretion to ban any player from participating in CasinoVoila ’s promotions for a definite or indefinite period of time as decided by CasinoVoila ’s management

 

1.19  Until bonuses are still active, bonus terms and conditions apply to the whole player account balance

 

1.20  CasinoVoila  reserves the right to bar a player from receiving the promotions at any time.

 

1.21  Different game types contribute differently towards wagering fulfilment. For example if a game type contributes 100% towards wagering, it means that if you bet 10€, 10€ will contribute towards wagering fulfilment.

 

1.22  Below are the eligible games for bonus wagering contribution and their contribution:

 

  • Slot games: 100%

  • All other games: 0%

 

1.23  Slot games Scrooge, Devil's Delight and Bloodsuckers are excluded from all bonus promotions. If a player plays these games whilst wagering a bonus, the bets placed on these slot games will be deducted from the player’s real money balance (if available) and they will not contribute towards wagering fulfilment of the pending bonus

 

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2. Specific terms and conditions apply to specific promotions

 

   1. CasinoVoila reserves the right to cancel or amend these Bonus Terms & Conditions at any point without any prior notice.

 

  2. General Terms and Conditions apply in all other instances which are not specified under the Bonus Terms and Conditions. 

 

  3. All CasinoVoila bonuses and offers are intended for recreational players and CasinoVoila  reserves the right to limit the eligibility of customers to participate in all or part of any promotion.

 

  4. Only one bonus offer is allowed per player, account, address, computer and IP address. CasinoVoila  reserves the right to close any account that is deemed a duplicate account, and confiscate the funds of this account.

 

  5. When accepting a deposit bonus, the deposit amount and the bonus amount will be placed in two separate wallets; Real Balance and Bonus Balance. A total of the two amounts combined is also provided in the Cashier. 

 

  6. At CasinoVoila, players can withdraw their real money balance and winnings associated with the real money balance at any time. When players decide to withdraw the real money balance including the real money balance winnings before the wagering requirements of the bonus are met, only the bonus balance will be deducted from the withdrawal amount.

 

  7. Players have the right to choose not to receive bonuses. In the case of automatically credited bonuses, players need to contact customer support after completing their deposit to have their bonus removed. For both automatic and manual bonuses, players need to contact Customer Support before any bets are placed and wagering commenced.

 

  8. Unless otherwise stated, the minimum deposit required in order to receive any bonus is €10 (100kr, $10, £10, C$15).

 

  9. Unless otherwise stated, all bonuses are subject to a wagering requirement of twenty times (x20) the bonus balance and twenty times the real balance (x20), before the bonus amount and any winnings deriving from the bonus balance can be withdrawn.  If a player decides to withdraw the real money balance before the wagering requirements of the bonus are met, only the bonus balance will be deducted from the withdrawal amount.

 

   10. When a player receives a bonus and starts playing, he will bet his real money first and then the bonus money.

 

  11. If a player loses his/her entire deposit and its associated bonus prior to reaching wagering requirements, any remaining wagering requirements will be waived.

 

  12. Once wagering has been completed, the bonus amount and any winnings earned using the bonus balance will become real money and will be transferred to the player’s main account balance.

 

  13. Players are only eligible for Cash Back bonuses if they do not have a pending withdrawal.

 

  14. Bonuses offered by CasinoVoila are solely intended for genuine recreational players only. Bonus/Promotional abuse will not be tolerated. Player betting patterns and activity are constantly monitored and in case of bonus abuse, CasinoVoila  reserves the right to cancel, suspend or lock any player account found guilty of abuse as well as void/revoke any pending games and refunds the original deposit. CasinoVoila can also decide at its own discretion to ban any player from participating in CasinoVoila promotions for a definite or indefinite period of time as decided by CasinoVoila management.

 

  15. Maximum bet allowed with bonus money or winnings derived from promotions is €5. Any winnings will be forfeited if any bet is placed at a higher amount than these amounts. Feature buys or Bonus Buys, or direct buying to any bonus round or super feature is not allowed with bonus money.

 

  16. Weekly bonuses and free spins are only granted after the Casino Welcome Bonus and associated free spins have been used.

 

  17. Different game types contribute differently towards wagering fulfilment. For example if a game type contributes 100% towards wagering, it means that if you bet €10, €10 will contribute towards wagering fulfilment.

 

 

Game Wagering

Contribution %

Slots

100%

Classic Slots*

75%

Live Casino

0%

Table Games

0%

Video Poker

0%

 

*Games that are considered as Classic Slots are as follows: Jackpot6000 and Mega Joker.

 

 

18. The slot games listed below are excluded from all bonus promotions. Bets placed on these slots while a bonus is active will not contribute towards wagering fulfilment of that bonus. Any winnings deriving from a bonus played on these games will be forfeited.

 

5 Lions, 5 Lions Gold, Ankh of Anubis, Betina Bingo, Black Mamba, Big Bad Wolf, Blood Suckers, Book of Dead, Castle Builder, Castle Builder 2, Celebration of Wealth, Coins of Egypt, Cowboys Gold, Creature from the Black Lagoon, Dazzle Me, Dead or Alive, Dead or Alive 2, Demolition Squad, Deuces Wild, Devil’s Delight, Diamond Vortex, Doom of Egypt, Eggomatic, Feline Fury, Forsaken Kingdom, Fruit Shop, Fruit Shop Christmas Edition, Gold Volcano, Gonzo’s Quest Megaways, Greek Gods, Guns N’ Roses, Hercules and Pegasus, Holiday Season, Honey Rush, Hook’s Heroes, Hope Diamond, House of Doom, Hugo 2, Immortal Romance, Jackhammer 2, Jimi Hendrix, Jungle Spirit, Koi Princess, Legacy of Dead, Legacy of Egypt, Leprechaun Riches, Lost Relics, Lucky Angler, Max Damage Slot, Money Train 2, Moon Princess, Perfect Gems, Pimped, Planet Fortune, Rainforest Magic, Rainforest Magic Bingo, Reactoonz, Reactoonz 2, Riches of Robin, Rise of Merlin, Rise of Olympus, Robin Hood - Shifting Riches, Royal Masquerade, Safari King, Sahara Nights, Scrooge, Secret of the Stones, Secrets of Atlantis, Simsalabim, Solar Queen, Sweet Bonanza, Temple of Wealth, The Dog House, The True Sheriff, Victorious, Wild O’ Clock, Wild Wild Riches, Zombies.

 

 

CasinoVoila  Welcome Bonus

 

  1. At CasinoVoila, players can withdraw their real money balance and winnings associated with the real money balance at any time. When players decide to withdraw the real money balance including the real money balance winnings before the wagering requirements of the bonus are met, only the bonus balance will be deducted from the withdrawal amount.

 

 2. The wagering requirements are twenty times the real balance (x20) and twenty times the bonus balance (x20). For example; if a player deposits €10 (100kr, $10, £10, C$15), the player will receive €10 (100kr, $10, £10, C$15) as bonus.  In order to fulfill the wagering requirements, the player has to wager the €10 bonus money and €10 real balance twenty times (€10 + €10 x 20 = €400 or equivalent in other currencies). The player can also decide to withdraw his real money balance before the wagering requirements are met by forfeiting the bonus balance. This particular set up is literally one of the best casino bonuses available on the market today.

 

 3. The welcome bonus is a 100% Bonus up to 1000€ (10 free spins every day for the first 5 days to Vikings go Berzerk).

 

 4. Free spins have additional terms and conditions which are explained further on in this document.

 

 5. The Casino Welcome Bonus package can be claimed  as follows:

 

  • Deposit bonus 100% up to €1000 + 50 free spins

 

 

Free Spin Bonuses

 

 

  1. All winnings from the free spins are considered to be Bonus Money and will be converted to Real Money only after the Bonus wagering requirements are met, unless stated otherwise in a promotional offer. 

 

  2. Winnings from free spins have a wagering requirement of twenty (20) times. 

 

  3. Unless otherwise stated, free spins can only be granted after the Casino Welcome Bonus free spins have been used.

 

  4. For players who have never made a deposit at CasinoVoila , the maximum withdrawal on free spins winnings is €50 (1,000kr, $100, £80, C$150) or equivalent in another currency after the wagering conditions are met.

 

  5. Players from the following countries are not eligible to receive no deposit free spins bonuses: Belarus, Bulgaria, Estonia, Hungary, Kazakhstan, Latvia, Lithuania, Poland, Romania, Russian Federation, Slovakia and Ukraine. 

 

  6. Players must undergo full KYC procedure which also includes a minimal deposit of €10 (100kr, $15, £10, C$15) or equivalent in other currency before withdrawing winnings derived from a no deposit/free spins bonus is attempted. The deposit amount is then entirely reimbursed to the player in addition to the winnings.

 

 

 

No deposit / Free money Bonuses

 

 

  1. By default and unless otherwise specified, all no deposit / free money bonuses have a wagering requirement of fifty (50) times the bonus amount and can only be wagered in the Casino. 

 

  2. In case of winnings derived from no deposit/free money bonuses; the maximum allowed withdrawal is of €50 (500kr, $50, £40, C$75) or equivalent in other currency. No deposit/free money bonus amount cannot be withdrawn with possible exception of higher bonus amounts, higher VIP level or in case a minimum of €10 (100kr, $10, £10, C$15) have been deposited.

 

  3. Players from the following countries are not eligible to receive no deposit free spins bonuses: Belarus, Bulgaria, Estonia, Hungary, Kazakhstan, Latvia, Lithuania, Poland, Romania, Russian Federation, Slovakia and Ukraine. 

 

  4. Players must undergo full KYC procedure which also includes a minimal deposit of €10 (100kr, $15, £10, C$15) or equivalent in other currency before withdrawing winnings derived from a no deposit/free spins bonus is attempted. The deposit amount is then entirely reimbursed to the player in addition to the winnings.

 

  5. A no deposit/free money bonus cannot be issued to players whose balance is greater than €1.

 

  6. Balances deriving from No-deposit bonuses such as free money and/or free spins, will be removed if player is inactive for more than 30 days and never made a deposit.

 

 

 

Cashback Bonus

 

 

  1. A Cashback bonus is a bonus which is not triggered or linked to a specific deposit and is given manually by a member of CasinoVoila team.

 

  2. A cashback bonus is mostly given as a percentage of losses incurred, back into the player’s account.

 

  3. Cashback bonus credited bonus amounts can be credited as a good will gesture or regularly/occasionally to selected players for loyalty compensation and/or as part of the CasinoVoila VIP program which is purely by invitation. Amounts and wagering requirements are decided on a case by case basis according to the player activity frequency and amount of losses incurred.

 

  4. Non credited cashback need to be claimed within the current month (deposit made the last day of the month cashback can be claimed the following day).

 

  5. The minimum credited cashback amount is of €5 (50kr, $5, £5, C$5) or equivalent in another currency.

 

  6. Cashback bonuses may or may not carry wagering requirements depending on the VIP level of the player or according to specific cashbacks promotions that are issued from time to time.  

 

  7. In order for a player to be eligible to receive cashback bonuses, his account balance must be under €1 or equivalent in other currency.

 

  8. CasinoVoila  management reserves the right to change or cancel its cashback program at any given time, for any reason deemed necessary by the management and without pre-advice.